Shipping policy

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. ApexGlitz is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned to us because of an incorrect address, the customer will be responsible for the cost of reshipping the package.

Lost, Delayed, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

International Duties and Taxes

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer support team. We are happy to assist you and will respond as quickly as possible.